Privacy Policy
Effective Date: 1 January 2026
Company Name: IBINTEC LIMITED
Website: https://ibintec.com
1. Introduction
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our services, including communications through WhatsApp Business.
2. Information We Collect
We may collect the following types of information:
• Contact details: Name, phone number, email address.
• Communication data: Messages exchanged via WhatsApp Business.
• Business information: Order details, invoices, and service requests.
• Technical data: Device information, IP address, and usage logs.
3. How We Use Your Information
We use your information to:
• Provide customer support and respond to inquiries.
• Process orders, payments, and service requests.
• Improve our products and services.
• Send important updates, notifications, or promotional offers (where permitted).
• Comply with legal and regulatory requirements.
4. Data Storage and Security
• Your data is stored securely on protected servers.
• We implement encryption, access controls, and monitoring to safeguard information.
• Data is retained only as long as necessary for business, legal, or regulatory purposes.
5. Sharing of Information
We do not sell or rent your personal information. We may share data only with:
• Service providers (e.g., hosting, payment processors) who support our operations.
• Regulatory authorities when required by law.
• Business partners strictly for service delivery, under confidentiality agreements.
6. Your Rights
You have the right to:
• Access the personal data we hold about you.
• Request corrections or updates.
• Request deletion of your data, subject to legal obligations.
• Opt out of marketing communications at any time.
7. Third-Party Services
Our WhatsApp Business integration is powered by Meta Platforms. Their handling of data is governed by their own privacy policies. We encourage you to review Meta’s Privacy Policy for more details.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
9. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at:
Email: info@ibintec.com
Phone: +254 701 083 813
Address: Pili trade centre- Nairobi
10. Data Deletion Requests
If you wish to have your personal data deleted from our systems, you may submit a request by contacting us at:
Email: info@ibintec.com
Phone: +254 701 083 813